Privacy Policy

Your privacy is a top priority for us. We are committed to protecting the personal information you share with us while complying with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and other relevant regulations. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website.

Information We Collect

We collect personal information to provide and improve our services, process orders, and enhance your shopping experience. The information we gather falls into two categories:

1. Voluntarily Provided Information

This includes details you actively share when interacting with our website, such as:

  • Contact information (name, email address, phone number, shipping address)
  • Payment details (credit card information, billing address)
  • Account information (username, password)
  • Communication preferences (subscription to newsletters or promotional updates)

2. Automatically Collected Information

When you visit our website, we may automatically collect certain data through cookies and similar tracking technologies, including:

  • IP address and device information (model, operating system, browser type)
  • Browsing activity (pages visited, products viewed, search queries)
  • Interaction data (clickstream data, time spent on the site, referral source)
  • Geolocation information (general location to optimize shipping and service)

How We Use Your Information

We use your personal information for legitimate business purposes, including:

  • Processing and fulfilling your orders (including payment processing and global shipping)
  • Communicating with you about your orders, shipping updates, and customer service inquiries
  • Sending promotional offers, newsletters, and product updates (if you have opted in)
  • Improving our website, products, and services based on user behavior and feedback
  • Enhancing security measures to protect your data and prevent fraud
  • Complying with legal obligations and resolving disputes

We will never sell your personal information to third parties for marketing purposes without your explicit consent.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Data encryption for sensitive information (such as payment details)
  • Firewall protection and secure server infrastructure
  • Limited access to personal data based on role-specific permissions
  • Regular security audits and updates to our protection protocols

While we strive to maintain the highest level of security, no method of data transmission over the internet is completely foolproof. We cannot guarantee absolute security, but we continuously monitor and improve our security practices.

Third-Party Disclosure

We may share your personal information with trusted third-party service providers who assist us in operating our business, provided they agree to protect your data. These third parties include:

  • Payment processors (to handle secure transactions)
  • Shipping and logistics partners (to deliver your orders globally)
  • Marketing platforms (to send authorized promotional communications)
  • IT service providers (to maintain website functionality and security)

These third parties are only permitted to use your information to perform specific services on our behalf and are prohibited from using it for any other purposes. Our website may contain links to third-party sites; this Privacy Policy does not apply to their practices, and we encourage you to review their privacy policies.

Your Data Rights

Depending on your location (especially for California residents), you may have the following rights regarding your personal information:

  • The right to know what personal information we collect, use, or share
  • The right to request deletion of your personal information (subject to legal exceptions)
  • The right to opt out of any potential sharing of your information (where applicable)
  • The right to correct inaccurate or incomplete personal information
  • The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact our customer service team through the form on our Contact Us page. We may request verification of your identity to ensure the security of your information before processing your request.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. After this period, we will securely delete or anonymize your data to prevent identification.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

If you have any questions or concerns about our Privacy Policy or data practices, please reach out via the contact form on our website. We are committed to addressing your inquiries promptly and transparently.